Your Property, Protected
StayMohr Helpers is built around clear boundaries, verified participants, and transparent processes. Here is how we keep your property and your tasks safe.
How We Build Trust
Every interaction on StayMohr Helpers is designed with property owner safety in mind.
Verified Helpers
Every helper is reviewed before approval. We verify identity, location, and qualifications where applicable.
Secure Access Details
Property access information is never shared until a helper is formally assigned to your task. Access codes and keys remain private until work begins.
Transparent Communication
All task communication flows through StayMohr. You can track progress, exchange messages, and review completion evidence in one place.
Task Insurance
Helpers operating through StayMohr carry basic task liability coverage. Additional coverage options will be available for high-value property tasks.
Task Scope & Boundaries
Helpers handle practical, non-specialist tasks. Licensed or regulated work belongs in StayMohr Services.
What Helpers Can Do
- Cleaning and turnover
- Garden and outdoor maintenance
- Furniture assembly and delivery receipt
- Property check-ins and photo reports
- Guest welcome and key handoff
- Shopping, errands, and local coordination
- Mail collection and forwarding
- Seasonal tasks (snow, gutters, ventilation)
Not Permitted on Helpers
- Licensed electrical or plumbing work
- Structural renovation or demolition
- Legal, tax, or financial advisory
- Building inspection or certified surveys
- Immigration or visa services
- Childcare or medical assistance
Need licensed work? Browse StayMohr Services for vetted professionals in inspection, renovation, legal, and more.
Property Access Protocol
Access details are released only at the point of confirmed assignment, and only to the specific helper on the task.
You post a task with your preferred access method (lockbox, key drop, meet at property, etc.).
Helpers respond with quotes and availability. Access details remain hidden.
You select a helper and confirm the assignment.
Access details are revealed only to that assigned helper, only for the task duration.
After completion, the helper no longer has access to your property information on the platform.
Reporting & Escalation
If something goes wrong, we take it seriously. Here is how to report a concern.
Flag the Issue
Use the report button on any task or helper profile to flag concerns immediately.
Contact Support
Reach StayMohr support via the task workspace or at help@staymohr.com for urgent matters.
Review & Resolution
Our team reviews reports within 24 hours. We may pause, reassign, or cancel the task while investigating.
Outcome & Follow-Up
We communicate the resolution directly. Helpers who violate policies face suspension or permanent removal.
Emergencies & Immediate Concerns
StayMohr Helpers is not an emergency response service. For immediate threats to property or safety:
- Police: 110 (Japan)
- Fire / Ambulance: 119 (Japan)
- Your local municipality office for non-emergency property issues
After addressing the emergency, contact StayMohr support so we can assist with follow-up coordination and any affected tasks.
Prohibited Tasks
The following are never permitted on StayMohr Helpers, regardless of how they are described.
Tasks flagged as prohibited are removed and the poster is notified of the appropriate StayMohr channel (usually Services).
Ready to post your first task?
Describe what you need, set your budget, and local helpers will respond with quotes.